Frequently Asked Questions

We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.

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WHAT MAKES AUVANA LUXE HAIR DIFFERENT?


Our hair is 100% raw, unprocessed, and ethically sourced — no fillers, no synthetic blends, no harsh chemicals. Just pure luxury in every strand.

How long does shipping take?

Shipping typically takes 3-7 business days within the U.S. For international orders, shipping may take 7-14 business days, depending on the location. You will receive a tracking number once your order has shipped.

Do you accept returns or exchanges?

Yes, we accept returns or exchanges within 30 days of receiving your order, provided the product is in its original condition and packaging. Non-returnable/ Non-exchangeable items include wigs, frontals, closures that have been worn, altered or tampered with.

How do I care for my AUVANA LUXE RAW REMY WIGS?

To preserve the quality and longevity of your Auvana Luxe Raw Remy wig, treat it like your own crown — with love, patience, and premium care. Here's how:

  • Clean Gently: Wash with sulfate-free, moisturizing shampoo and conditioner. Use lukewarm water and be gentle when detangling with a wide-tooth comb or paddle brush.

  • Limit Heat: Minimize heat styling to prevent damage. Always apply a heat protectant before using hot tools.

  • Air Dry is Best: Let your wig air dry on a mannequin head or hanger for best results. Avoid rubbing it with towels.

  • Store Safely: When not in use, store your wig in a satin bag or on a wig stand to maintain its shape and prevent tangling.

  • Moisturize Sparingly: Apply lightweight, non-greasy oils or serums to maintain shine — avoid buildup.

  • Avoid Sleeping in It: Always remove your wig before sleeping to prevent friction, tangling, and shedding.

  • Professional Touch: For coloring or custom styling, we recommend taking your wig to a professional to preserve the raw quality.












Lifespan of your Auvana Luxe Hair

Auvana Luxe wigs are an investment in lasting beauty. With proper care and gentle handling, our premium raw hair can grace you for 12 months- 2+years.

Because it’s authentic, unprocessed, and full of life, it retains its natural strength and shine, allowing you to enjoy timeless elegance season after season.